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You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle of the home screen and tap Personal or Work. Where can I find my PIN? In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode.
In an email or text message, you can also type mypin to display your PIN. How do I find my own phone number? On the home screen, tap. In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number. Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings About.
To change the type of information displayed, tap an option in the drop-down list. In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
Thanks for the responce. I forgot to mention that this user's BB is sending and receiving mail just fine.
I just deployed a new laptop to him and the BB Desktop will not cooperate on the new machine. I've installed many BB's fine up until this point. New and existing users. I actually have two users with identical confrigurations and the same error message. I work for a large Corp.
The BES Admin is a bit of an @$$. The only advice he could give me was to make sure the email stays in the inbox and not to a PST. Just wanted to make sure I'm not missing something simple.
Thanks anyway. With Desktop 4.0 cached mode shouldn't be an issue. We use it, and have no issues that I've seen. If you've just added the user to the BES, open Desktop Redirector.
Redirector will display the users status on the BES which is kinda handy. It should read 'Intializing' or 'Running'. If it's '.Intiliazing' then the BES isn't communicating with the users Exchange mailbox or Domino mailfile. If it's Exchange, creating a new MAPI (never use cached, it'll catch up with you in the long run) and configure Desktop Manager to use it. If it's Domino, check that the BES has Server Manager permissions with full access (write, delete etc.) to the users mailfile. Actually, cache mode is always a problem with Desktop Manager, regardless of the version. Disable it on the users MAPI or create a new one without it and tell Desktop Manager to use it from Redirector Settings and you should be in business.
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I am having a similar issue with my Blackberry: I have a Blackberry 7290 connected to my home PC with a USB cable. I am using MS Outlook 2002 for my email messages, which I sync up to my Blackberry for contacts and calendar only. I am not using the Blackberry for email or internet access. I have started getting the following messages: Every time I connect my Blackberry to my computer, I get the message that 'my encryption key is out of date'.
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After the new key is generated, I get a message that 'the computer does not know its message account address. Either the message system is not configured properly or this message system is not supported.' Any idea what is causing the problem and how to resolve it?